What is EQ?

The term EQ is abbreviated from Emotional Quotient, and is essentially the same as Emotional Intelligence or EI. EQ may be defined as the ability to recognise, understand and manage our own emotions, and the ability to recognise, understand and connect with the emotions of others. Research has shown that high EQ skills predicts high performance, and that for successful leaders, EQ competencies account for the majority (85-95%) of their skills. At the organisational level, emotional intelligence helps you to understand corporate psychology and organisational culture.

relationships play a central role in our daily business lives. Without the ability to effectively manage relationships at work (manager, peers, direct reports, key clients/customers) our careers would be significantly limited. The increasing pace of change at work, increased national and international competition, greater customer expectations, the proliferation of technology and information systems all demand more from us than ever before.Emotional intelligence helps us build the skills to deal with these demands, contributes to more effective leadership, and focuses us on the human skills that make the greatest difference at both ends of the spectrum: individual work capability/satisfaction, and organisational financial performance.

THE IMPORTANCE OF EQ

For Leaders, Managers and 1st Line Supervisors

Supervisors in a manufacturing plant received training in emotional competencies such as how to listen better and help employees resolve problems on their own, how to empower and inspire others, and how to become more effective personal leaders.
After training:

• lost-time accidents were reduced by 50 percent
• formal grievances were reduced from an average of 15 per year to 3 per year
• the plant exceeded productivity goals by $250,000 ( Pesuric & Byham, 1996 ).

In another manufacturing plant where supervisors received similar training:

• production increased 17 percent.
• There was no such increase in production for a group of matched supervisors who were not given emotional intelligence training (Porras & Anderson, 1981).

For Leaders:
The following chart depicts the number of times those individuals who became president or CEO displayed emotionally intelligent competencies compared with those who were passed over.

*Although those who became president or CEO showed cognitive competencies more frequently than those passed over, this difference was not significant.

EQ and Profit

What Level of Profitability is Attributable to Emotional intelligence?
Not only does EQ greatly contribute to job performance and leadership, it has also been found to increase profits. The following chart shows the relationship between emotional competencies high enough to positively affect performance (based on 360 data) and the amount of profit generated at a multinational services firm per year per partner.

As the chart shows, self-regulation appears to have the greatest impact on profit generation.

Is it possible to increase Emotional Intelligence?

Yes, you can definitely increase your EQ competencies. IHHP can provide various training programs that can help you to enhance your EQ competencies and help in improving your performance. We offer training in leadership, coaching effectively, staff selection, and sales performance. We also offer selection & development tools and keynote programs on increasing the level of emotional intelligence in organizations and individuals. Learn more about our one year coaching program and accreditation in our programs. Our expertise has helped Fortune 500 companies, leading business schools around the world, professional athletes and Olympic medalists.

Examples of EQ's Impact on Performance

The Business Case Training in Emotional Intelligence
The following 14 points build a case for how EQ contributes to the bottom line in organisations.
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The Business Case for Selecting for EQ
The Power of Positive Thinkers
by Jill Neimark (Reprint from Success Magazine)
Robert Dell should have been crushed. Two years ago, the meat-packing plant where he worked closed on a half hour's notice. "Severance?" asks the blond, 47-year-old Dell, who is married with two children.
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